Return Policy

In GCC you can return unwanted items within 14 days.

Returns from Kuwait are free of charge. After you contact customer service at +96522055033, you will receive a return label.

Please note that you are to bear the direct costs of returning the goods from countries other than Kuwait, with a charge of KD9, which will be deducted from the refunded amount.

Unfortunately, we cannot offer any returns from countries outside the GCC.

The refund will be processed in the following order: The amount will be refunded via your payment method between 7 and 30 working days based on your bank policy: Credit Card payments will be refunded to the Credit Card used to purchase your order, PayPal payments will be refunded to your PayPal account, and KNET amounts will be refunded to the KNET used to purchase your order.

Please note that we cannot refund items if they are returned after 14 days of purchase.

General Conditions Applicable to Returns

To qualify for a refund, the return must be initiated within 14 days of receipt of the Order. All items (including promotional or complimentary gift items accompanying the Order) must be returned to us:

• unaltered, unused, and in full saleable condition (or the condition in which they were received from us or our agents).
• in their original packaging/box/cleaning cloth and with all brand and product labels/tags/instructions. Authenticity cards, where provided, should also be returned, and
• accompanied by the original Order confirmation.

We don’t accept returns for Contact Lenses and Solution unless the product has been damaged during shipping and retains its original packaging.

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under Kuwait law.

Cancellation

You may contact us at any time prior to your Order being marked as “Processed" on our online Order tracking system to cancel or change the Order. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the Returns process.

Returns Manufacturing Defects

In addition to our 14-day returns policy, certain product items may benefit from a manufacturer’s warranty. If your product has a manufacturing defect, please call us at +96522055033.